Service Team Management
	Service Management and Reporting
	Scheduling Management
	Service Delivery
	Customer Service Follow Up
	Warranty Management
	Centralized Billing

SERVICE TEAM MANAGEMENT
Green Clean USA pre qualifies and field tests all of its’ cleaning technicians.
All Service Teams are company trained and supplied with Customer specified products and equipment.
We provide prompt and efficient service through our growing team base of over 225 service providers
This insures you consistent , superior service regardless of you facility location.

SCHEDULE MANAGEMENT
Each service request is scheduled through our online system with live text and email notifications as each incident occurs or any job request is made. Your jobs are scheduled online per your specific requests are recorded in our online database and confirmed with each of your facilities by our in house scheduling department Every incident for every job is recorded by our Green Clean Service coordinators. The Service Team is notified and goes onto our online system to access and print their service tickets.

SERVICE DELIVERY
The service team will show identification on arrival and review all specific areas of concern by the facility.
The specified service is performed in accordance with the Service Ticket Punchlist on the Service ticket.
Upon completion the Service Team leader will walk the facility with the manager on duty. At that time all issues will be addressed to insure complete satisfaction.

Upon completion of the walk through and inspection, the manager will review the Service Ticket checklist and make the appropriate comments on the quality of the service and sign off if acceptable.

The manager on duty will call in to our toll free Customer Voice Response line. At that time they will leave a live comment on their services, leaving their name, the store name and facility number and the overall service quality. If there are any issues they may request a call back after the service team leaves the job site. All voice records remain online for client review at any time.

CUSTOMER SERVICE FOLLOW UP
Every facility is called by our customer service department two to three days after the job. If at that time there are any issues we will expedite a warranty team to take care of any request regarding the service. Every job is followed up and comments recorded in our online system prior to billing. Each record and all reporting is available to our clients on line at any time.

CENTRALIZED BILLING
All job tickets that pass our inspection process are invoiced through our centralized billing process, with all job tickets attached.

MANAGEMENT REPORTING
Can be viewed online at any time or any such request can be made and it will be delivered at your specific request.